Client Satisfaction Survey

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Client Satisfaction Survey

* Indicates required field

Name *

First

Last

Email *

Phone Number *

Gender *

Age Range *

Parental Status *

Marital Status *

Employment Status *

Household Income *

How did you first hear about Academy Insurance Agency? *

Is this the first time you have seen our new website, academyagents.com? *

What policy(ies) do you have with Academy Insurance Agency *

Commercial Auto Commercial Property Commercial GL Workers Comp Homeowners Dwelling/Renters Personal Auto RV & Watercraft My policy isn't listed here. I do not have any policies with AIA.

Tell Us About Your Satisfaction

Please rate your experience on the following questions on a scale of 1-10, where 10 is the most favorable rating.

How satisfied are you with your insurance policy(ies) at AIA? *

How satisfied are you with the selection of policies at AIA? *

How satisfied are you with the overall value of your policies? *

How satisfied are you with the claims process with AIA? *

Overall, how satisfied are you with the service you receive from AIA? *

Tell Us About Your Experience

How would you describe your experience with AIA? *

How easy is it to purcahse or renew products and services from AIA? *

How would you rate the level of communication you receive from AIA? *

Have you ever had an issue with your AIA products or services? *

If you have had an issue, would you please tell us what happened and how we could have done better? *

Tell Us About Other Policies You May Have

Do you have policies with any other agencies? *

If yes, would you please describe your other policies? *

Would you like us to contact you regarding a quote on your other polices? *

Tell Us About Your Agent

Who do you work with at AIA? *

How satisfied are you with the service you receive from your agent? *

How would you describe the communicativeness of your agent? *

Overall, how well do you feel your agent represents your best interest? *

How can your agent improve your service experience? *

Have You Seen Our Latest Updates?

Have you had an opportuntiy to visit our new website, www.academyagents.com? *

Do you like to connect with your insurance providers on social media? *

Like and Follow Us on Social Media!

If yes to either of the previous questions, tell us what you liked the most and liked the least - in your own words. *

Additional Information

Please provide any additional feedback you wish to share with AIA. *

May we contact you regarding your responses to improve our service? *

Would you be willing to take this survey or one like it in the future? *

Thank you for your feedback!

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